4 Simple Steps To Develop A Chatbot From The Scratch
Chatbot is one of the most popular innovation in the field of artificial intelligence. It is a system build to interact with website traffic via text or voice interface. From simple straightforward communication to more complex problem solving, Chatbots can handle all types of interaction.
The demand of Chatbot is constantly increasing in different business verticals. If you don’t have the required resource, outsourcing to a top software development company in India can always be an option. A full-proof Chatbot development involves four simple steps — introducing the development stages of a generic Chatbot that can be published on mediums like Kik, Facebook, Slack, Telegram, or any website.
1. Identification of opportunities
To build an AI-based Chatbot, it is essential for the developers to identify the opportunities first. Creators are better placed to design the conversation with the Chatbot on having a clear idea about why the system is being built.
As companies consider to build a Chatbot, they must help the developers to know about their business Bot strategies. It gives a perspective on the types of work that the companies want to automate or augment using this Artificial Intelligence solution.
There are two criteria to consider before developing the AI-based Chatbot system — Work Complexity and Data Complexity.
This dual analysis of work and data complexity leads to four primary types of activity models, which are –
· Efficiency
· Expertise
· Effectiveness
· Innovation
Proceed to the next stage, when you have finished documenting the opportunities.
2. Understanding customers’ goals
Although you have discussed with the client while identifying the opportunities, that’s not the end of your interaction. A more intense communication is vital to clearly understand what exactly the customers want in their AI-based Chatbot system. Finding answers to your query helps to create conversations aimed at meeting end goals. Try to get a firm idea about the customization choices and perquisites so that you can satisfy your clients with a customer-centric Chatbot for their preferred medium.
3. Designing a Chatbot Conversation
How to design a conversation for Chatbots? — One of the most common questions that comes from developers. Here’s the simplified answer. Chatbot interactions are generally segmented into structured and unstructured interactions.
The logical flow of information is unified in case of structured interactions, whereas, the unstructured conversation flow includes freestyle plain text. While the former takes menus, forms, and choices into account, the latter is defined by the conversations with family, friends, colleagues, and other acquaintances.
Developing scripts for these messages will follow suit and it is essential to keep the conversation topics close to the purpose served by the Chatbot. For designers, interpreting user answers is the most critical stage of development. If you are all set to design and develop an AI-based Chatbot script, concentrate on both open-ended conversations that allow customers to communicate naturally and close-ended conversations that are easy to handle.
4. Building a Chatbot using Frameworks or Development Platforms
Chatbots can be efficiently built using non-coding development platforms. There are multiple such platforms that enable development of a fully-responsive Bot system. A few popular names include –
· Chatfuel
· Botsify
· Flow XO
· Beep Boop
· Bottr
· Motion AI
· Chattypeople
· QnA Maker
· Botkit
· ChatterOn
· Octane.ai
· Converse.io
· Gupshup
You can also develop a high-functional Chatbot system using code-based frameworks that require the implementation of programming languages. It offers the flexibility to store data, produce analytics, and incorporate A.I.
Microsoft Bot, Wit.ai, API.ai, and Aspect CXP-NLU are to name a few of the best code-based Chatbot developing frameworks.
CHATBOT IS THE FUTURE
Precisely, Chatbot is going to be one of the best business strategies in the near future and the process has already started. It is high time for businesses to integrate this software with their businesses. Development of this AI-based Bot system has become extremely easy and convenient with so many platforms and frameworks available in the market. It’s not much to say that Chatbot revolution is coming soon!
